Terms and Conditions for Man With A Van Kilburn

These Terms and Conditions set out the basis on which Man With A Van Kilburn provides domestic, commercial, and single-item transport services, including removals, deliveries, collections, and related handling work. By making a booking, requesting a quotation, or allowing work to begin, the customer agrees to these terms. These conditions are intended to create a clear and fair agreement between the customer and the service provider, covering how bookings are made, how payments are handled, when cancellations may apply, what limitations of liability exist, and how waste and disposal work must be managed under UK law.

This document uses the terms “we,” “us,” and “our” to refer to the service provider, and “you” or “customer” to refer to the person, business, or organisation requesting the service. References to man and van Kilburn, van service in Kilburn, or similar wording are used for convenience only and do not change the legal effect of these Terms. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

We may update these Terms from time to time to reflect changes in business practice, law, or insurance requirements. The version in force at the time of your booking will normally apply to that booking unless a different version is expressly agreed in writing. By proceeding with a booking for a man with a van service in Kilburn, you confirm that you have read and understood the current Terms and that you are authorised to accept them on behalf of all persons and entities involved in the booking.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request. A quotation, estimate, or proposed time slot does not itself create a binding contract until we confirm the booking. When making a booking, you must provide accurate details, including the collection and delivery addresses, the nature and volume of items, access conditions, floor levels, parking restrictions, and any special handling requirements. Any failure to disclose relevant information may affect the accuracy of the quotation, the timing of the service, or our ability to complete the work safely.

We may offer quotations based on information provided by you, including photographs, item lists, and descriptions. If the information supplied is incomplete or inaccurate, we reserve the right to revise the price, the vehicle size, the number of staff, or the expected duration of the job. For example, a van and man in Kilburn job quoted for a few items may require additional time or resources if the actual load is larger than described. We are not responsible for delays or additional charges caused by incorrect or incomplete information supplied by the customer.

You must ensure that someone authorised to act for you is present at the start and, where necessary, the end of the service. If no authorised person is available, we may decline to proceed, leave items in a safe place only where reasonably possible and lawful, or charge waiting time, redelivery, or aborted-callout fees. We may refuse to carry items that are prohibited, unsafe, illegally obtained, excessively heavy without prior notice, or likely to cause damage to property or vehicles. This includes items that may contaminate the vehicle, endanger health and safety, or breach any applicable law.

Payments

Unless otherwise agreed in writing, payment is due in full upon completion of the service, or in advance where we require a deposit or prepayment. We may ask for a deposit to secure a booking, particularly for larger removals, urgent same-day jobs, or work involving specialist handling. Deposits may be non-refundable, except where we cancel the booking without fault on your part or where mandatory consumer law requires otherwise. Man With A Van Kilburn may accept payment by bank transfer, card, cash, or another method we agree in advance. Any bank charges, failed payment fees, or costs arising from reversed payments may be added to the amount due.

Quoted prices may be based on an hourly rate, a fixed fee, or a combination of both. If the job takes longer because of traffic, delays in access, waiting for keys, lifts being unavailable, items not being ready, or the need to dismantle or reassemble furniture, additional charges may apply. Unless expressly stated, quotations do not include parking penalties, congestion-related charges, tolls, additional labour, disposal charges, or storage costs. All prices are, unless stated otherwise, inclusive of VAT where VAT is applicable.

Cancellations and Changes

You may request a change to the booking date, time, address, or scope of work, but any change is subject to our approval and availability. We will try to accommodate reasonable amendments, though additional charges may apply where the service needs to be rescheduled, extended, or reorganised. If the service requirements change materially after booking, we may treat the revised booking as a new quotation. A man with a van service depends on vehicle availability and scheduling, so we cannot guarantee that every requested change will be possible.

If you cancel a booking, you must do so within a reasonable time before the scheduled collection or delivery. Where a cancellation is made at short notice, we may charge a cancellation fee to cover lost time, administration, and any costs already incurred. If we have already assigned staff, reserved a vehicle, or begun travel to the pickup point, a higher proportion of the booking fee may be retained. Where the cancellation is caused by your breach, including failure to provide access, unsafe conditions, or non-payment of a required deposit, we may also charge an aborted-job fee.

If we need to cancel or reschedule because of circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, accident, or legal restrictions, we will use reasonable efforts to notify you and arrange an alternative date or time. We will not be liable for losses arising from such cancellation or delay, except where liability cannot lawfully be excluded. In the event of a significant delay, our options may include continuing the booking later the same day, moving the service to another date, or cancelling and refunding any advance payment for work not carried out.

Liability

We will carry out services with reasonable care and skill, using appropriately maintained vehicles and reasonable handling methods. However, our liability is limited to losses directly caused by our negligence or breach of contract and which were reasonably foreseeable. We are not responsible for indirect or consequential losses, including loss of profit, business interruption, missed appointments, emotional distress, or loss of opportunity, except where this exclusion is not permitted by law. The customer remains responsible for ensuring that goods are adequately packed, protected, and suitable for transport unless we have expressly agreed in writing to provide packing or wrapping as part of the service.

We are not liable for damage caused by items that were already defective, poorly assembled, overloaded, fragile, improperly packaged, or unsuitable for transport. This includes damage to items with concealed defects, loose fittings, weak frames, or pre-existing marks. Where we assist with lifting, loading, or dismantling, this assistance is provided on the understanding that the customer has disclosed any special risks, weight issues, or access limitations. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Customer Responsibilities

You are responsible for ensuring that the premises, paths, stairways, lifts, and access routes are safe and reasonably clear for use. You must secure any necessary permissions, including landlord approval, building management access, parking permissions, or loading arrangements, before the service begins. If parking fines, permits, access fees, or security charges arise because required arrangements were not made in advance, you will be responsible for those costs unless we agreed in writing to cover them. If any item is not ready for collection at the agreed time, waiting charges may apply.

You must also ensure that the items to be moved are lawful to possess and lawful to transport. We may refuse to move items that are hazardous, illegal, contaminated, infested, leaking, or otherwise unsafe. If you ask us to move an item that should reasonably be considered too fragile, too heavy, or too valuable without special arrangements, we may require additional protection, a revised quotation, or confirmation that we are to proceed entirely at your risk, to the extent permitted by law. Any instruction that places our staff, the public, or our vehicle at risk may be declined.

Waste Regulations and Disposal

Where a booking includes waste removal, clearance, or disposal, all waste must be described accurately at the time of booking. We will only remove and dispose of waste in accordance with applicable UK waste legislation, including relevant environmental and duty-of-care requirements. Waste must not be presented as general rubbish if it contains hazardous substances, electrical items, oils, paint, chemicals, medical waste, asbestos, gas cylinders, tyres, or any other controlled material unless we have expressly agreed in writing and are legally permitted to handle it.

We may require you to separate waste into categories, provide information about the type and quantity of waste, or sign a declaration confirming that the waste is not hazardous and is lawfully owned or disposed of with your authority. If waste is mixed with reusable items, we may charge separately for sorting, loading, transport, recycling, and disposal. If we discover that the waste declaration was incorrect, we may stop work, charge additional costs, or return the materials to you where lawful and practical. Any illegal or unreported hazardous waste may be reported to the appropriate authorities if required by law.

Insurance, Claims, and Complaints

We maintain insurance appropriate to the nature of our services; however, insurance cover does not create an unlimited obligation to compensate for all losses. Any claim for damage, loss, or shortage must be raised as soon as reasonably possible and in any event within a reasonable time after completion of the service. You should inspect items and notify us promptly of any issue. Where possible, you should retain packaging, take photographs, and provide supporting information so that any claim can be assessed fairly. Failure to notify us promptly may affect our ability to investigate the matter.

If we accept responsibility for a proven claim, our liability will normally be limited to the repair cost, replacement value, or declared value of the affected item, whichever is lower and subject to any applicable insurance terms and legal limits. We do not accept responsibility for items of exceptional value unless their nature and value were declared before the booking and we agreed to carry them. Any dispute should first be raised in writing so that both parties have the opportunity to resolve it informally and reasonably before taking further action.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the services, the booking process, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings in another jurisdiction. If you are contracting as a business, you confirm that you have authority to accept these Terms on behalf of the business entity concerned.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law. If any provision is found to conflict with mandatory legal rights, that provision shall be interpreted, to the fullest extent possible, in a way that preserves its intended effect while complying with the law. These Terms represent the entire agreement between you and us in relation to the booked service and replace any prior discussions, emails, or verbal statements unless expressly incorporated in writing.

The customer’s continued use of our van service, acceptance of a quotation, or permission for work to begin will be treated as acceptance of these Terms. If you do not agree with them, you should not proceed with the booking. By using Man With A Van Kilburn, you confirm that you have read these Terms carefully and understand your obligations regarding payment, access, lawful disposal, and safe handling of goods.